Layla Kitchen respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, place an order, request catering services, or interact with our business systems.

1. Information We Collect

We may collect the following information:

Contact details such as name, phone number, email address, company name, and delivery or event address.
Order and service details, including menu selections, event date, guest count, dietary notes, and special instructions.
Payment, invoice, and transaction details where needed to process orders or maintain accounting records.
Website usage data such as IP address, browser type, device information, pages viewed, and analytics events.
Messages, inquiries, feedback, and other information you choose to send to us.

2. How We Use Information

We use information to:

Respond to inquiries and provide customer support.
Prepare quotes, process orders, arrange catering services, and coordinate deliveries.
Manage customer accounts, invoices, payments, and operational records.
Improve our website, menus, services, quality control, and customer experience.
Send service-related communications and, where permitted, marketing updates.
Protect our business, prevent fraud, and comply with legal or regulatory obligations.

3. Google Services and OAuth Data

If Layla Kitchen uses Google OAuth or Google Ads integrations for internal business operations, access is used only for the purposes authorized by the account owner, such as reading advertising account, campaign, and reporting data for business analytics. We do not sell Google user data, and we do not use Google data for unrelated advertising, profiling, or resale.

Google OAuth tokens, where used, are stored securely and are only accessible to authorized administrators and systems that need them to provide the requested integration. Access can be revoked from your Google Account settings or by contacting us.

4. Cookies and Analytics

Our website may use cookies, analytics tags, and similar technologies to understand site traffic, improve performance, remember preferences, and measure marketing effectiveness. You can manage cookies through your browser settings, but some website features may not work correctly if cookies are disabled.

5. Sharing of Information

We may share information with trusted service providers who help us operate our website, manage orders, process payments, deliver services, host systems, provide analytics, or support communications. We may also disclose information when required by law, regulation, legal process, or to protect our rights, customers, staff, and operations.

We do not sell personal information.

6. Data Security

We use reasonable technical, administrative, and organizational measures to protect information from unauthorized access, loss, misuse, alteration, or disclosure. No online system is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain information for as long as needed to provide services, maintain business and accounting records, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of information and applicable requirements.

8. Your Choices and Rights

You may contact us to request access, correction, update, or deletion of your personal information, subject to applicable legal, accounting, operational, and security requirements. You may also unsubscribe from marketing communications where an unsubscribe option is provided.

9. Third-Party Links

Our website may link to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of those third-party services.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date.

11. Contact Us

For privacy questions or requests, contact Layla Kitchen:

Email: info@layla-kitchen.com
Phone: +974 44413660 / +974 55683442
Address: Abu Hamour Zone 980, Al Maadeed street 56, Building 238, Doha, Qatar